1. Information We Collect
We collect information you provide directly to us when you:
- Create an account (name, email, phone number)
- Place an order (shipping address, payment information via Stripe)
- Contact our support team
- Subscribe to our newsletter
- Browse our website (cookies, IP address, device information)
2. How We Use Your Information
- Process and fulfill your orders
- Send order confirmations, shipping updates, and tracking information
- Provide customer support and respond to inquiries
- Improve our products, services, and website experience
- Send promotional communications (with your consent)
- Prevent fraud and protect our business
3. Payment Security
All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor. We never store your full credit card number, CVV, or other sensitive payment data on our servers. Your payment information is encrypted and processed directly by Stripe.
4. Cookies & Tracking
We use essential cookies to maintain your session and shopping cart. We may use analytics cookies to understand how visitors interact with our website. You can disable cookies through your browser settings, though this may affect site functionality.
5. Third-Party Services
We share your information with the following third parties only as necessary:
- Stripe — Payment processing
- Shipping carriers — Order delivery
- Email service providers — Transactional emails
We do not sell your personal information to third parties.
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your account and data
- Opt out of marketing communications at any time
- Request a copy of your data in a portable format
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Order records are kept for accounting and legal compliance. You may request account deletion by contacting us.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: support@pawllpet.com
